Privacy Policy
How we collect, use, and protect your information.
Last updated: April 2026
1. Information We Collect
When you interact with KHYCARBON through our website, we may collect the following types of information:
- Contact information you provide through our forms (name, email address, phone number, message content)
- Technical data automatically collected by our servers (IP address, browser type, device information, pages visited)
- Cookies and similar tracking technologies (see our Cookie Policy for details)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries about our activated carbon products and services
- Provide quotes and process orders
- Send relevant product updates and industry information (only with your consent)
- Improve our website and user experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website and business (hosting, analytics, email delivery)
- Legal authorities when required by law or to protect our rights
- Logistics partners to fulfill product shipments
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Lodge a complaint with a data protection authority
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at info@khycarbon.com.